Refund & Cancellation
Cancellation:
i. After making an online payment for a particular Order/ product/subscription, you as a customer can cancel your delivery for a particular day/Order anytime up to the cut-off time (i.e., 11.00 PM of the day preceding to the date of actual delivery of product).
ii. In the event of an item on your Order being unavailable, we will inform you of such unavailability. In such an event you will be entitled to a refund in accordance with our refund policy.
iii. We reserve the sole right to cancel your Order in the following circumstances:
a. in the event of the designated address falls outside the delivery zone offered by us;
b. failure to contact you by phone or email at the time of confirming the Order booking;
c. failure to deliver your Order due to lack of information, direction or authorization from you at the time of delivery; or
d. unavailability of all the items Ordered by you at the time of booking the Order; or
e. in case the delivery person is not allowed inside your compound, community or society or any other reason beyond control causing movement of the delivery person including but not limited to law and order situation.
Refunds:
i. You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Platform and only in the event of any of the following circumstances:
a. your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;
b. us cancelling your Order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or
c. you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
ii. OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.
iii. All refunds will be credited to White Light Food™️ wallet. You can also trigger a request to transfer the money from White Light Food™️ wallet back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. We encourage You to review the listing before making the purchase decision. In case you ordered a wrong item, you shall not be entitled to any return/refund.
3. You will not be required to pay for:
i. wrong item being delivered other than what you had ordered; or
ii. to the extent of value/quantity of the item/s, missing from your Order at the time of delivery/short delivered.
4. You may return the product in following cases:
i. wrong item being delivered other than what you had ordered or
ii. Item substantially damaged or deteriorated in quality at the time of delivery. You agree that you shall give us all the proofs including but not limited to images of products having issues for us to process your requests.
5. You may return the product to us at the time of receipt of product. Alternatively, you may return the product by contacting our customer care for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.
6. You may place the request to return the product(s), purchased from us under your order provided the product(s), packs are sealed/unopened/unused and in original condition and on the same day of delivery of products by us. Returns or requests for returns will not be accepted from the day following the day when we had delivered the Product/s to you. We may request you to dispose off the products which you have requested for return which you may do so if you deem fit.
TERMS OF SERVICE:
1. You understand that our liability ends once your Order has been delivered to you.
2. We do not offer any refunds against goods already purchased from the Platform unless an error that is directly attributable to us has occurred during the purchase of such product or services.
3. We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
4. If you use the Platform, you do the same at your own risk.
5. You agree to use the Platform for bona fide purposes and you shall not cause any financial or other loss to White Light Food™️. In case White Light Food™️ has reason to believe that the Platform and its services are abused to cause loss or intended to cause loss, we shall reserve all the rights to report to law enforcement agencies and/or take all the actions to prevent/eliminate such loss.